Contact Us

Thank you for visiting Fanfinity. Our customer support team is here to help make your shopping experience as simple and convenient as possible.

Whether you have a question before placing an order or need assistance with an existing purchase, please feel free to contact us.

Customer Support

You may contact us regarding:

Product information and availability
Questions about K-pop photocards and collectible card sets
Order status and tracking
Shipping and estimated delivery
Address or order information
Returns and refunds
Damaged, incorrect, or missing products
General website or customer service questions

Contact Details

Fanfinity

Email: support@Fanfinity.shop
Phone: +1 716-498-3000

Mailing Address:
4001 E 10th St, Sioux Falls, SD 57103, United States

When contacting us about an existing order, please include your order number and the email address used during checkout. This allows our team to locate your purchase and provide assistance more efficiently.

For product-related concerns, photographs may be requested when appropriate, particularly when reporting an incorrect or damaged item.

Order & Shipping Support

Fanfinity offers free worldwide shipping. Our standard estimated delivery timeframe is 7–14 days, although actual delivery may vary depending on the destination, carrier operations, customs processing, weather, holidays, or other circumstances outside our direct control.

If you have received tracking information, we recommend checking the tracking status before contacting us. If the tracking information appears unusual or your order has not arrived within a reasonable period after the estimated delivery window, contact our support team for assistance.

Returns & Refunds

We offer eligible customers free returns and refunds within 30 days in accordance with our Return & Refund Policy.

Before returning a product, please contact us at support@Fanfinity.shop. Our team will review your request and provide the appropriate return instructions.

Please do not send a return without first contacting us, as doing so may delay processing.