Shipping policy

Fanfinity provides free standard shipping to supported destinations worldwide. This Shipping Policy explains our processing procedures, estimated delivery time, tracking, customs responsibilities, and the steps to follow if a delivery issue occurs.

1. Free Worldwide Shipping

Standard shipping is free for orders delivered to supported destinations. No minimum purchase is required unless a specific promotion states otherwise.

Although we aim to serve customers worldwide, shipping may be unavailable to certain locations because of carrier restrictions, legal requirements, sanctions, service interruptions, or limitations affecting particular products.

2. Order Processing

Orders normally require a short processing period before shipment. During this stage, we verify order details, prepare products, complete quality checks where applicable, and transfer the parcel to the carrier.

Processing time is separate from transit time. Orders placed during weekends, holidays, product launches, or high-volume promotional periods may require additional processing.

If an item becomes unavailable after purchase, we will contact you to offer an appropriate solution, such as a replacement, partial shipment, or refund.

3. Estimated Delivery Time

Standard delivery is generally estimated at 7–14 days after shipment.

This timeframe is an estimate and not a guaranteed arrival date. Actual delivery may vary due to:

• Destination country and local carrier capacity
• Customs inspection or import processing
• Public holidays and seasonal demand
• Weather or transportation disruptions
• Incomplete or inaccurate addresses
• Remote-area delivery requirements
• Events outside our reasonable control

Please consider these factors when ordering for a birthday, holiday, trip, or other date-sensitive occasion.

4. Tracking Information

When tracking is available, confirmation will be sent to the email address supplied at checkout. Tracking information may take several business days to display movement after the label is created.

Some international shipments are transferred between carriers. Updates may pause during transit and resume after the local carrier receives or scans the parcel.

5. Split Shipments

An order containing several items may be shipped in separate parcels due to inventory location, package size, or carrier requirements. Separate parcels may arrive on different days and may have different tracking numbers.

You will not be charged additional standard shipping fees when we divide an order into multiple shipments.

6. Shipping Address

Customers must provide a complete and accurate address, including:

• Recipient’s full name
• Street address and unit number
• City and state, province, or region
• Postal or ZIP code
• Country
• Valid phone number, when required by the carrier

Review these details carefully before submitting your order. Contact support@fanfinity.shop immediately if a correction is needed. We will try to assist, but an address cannot always be changed after processing begins.

Fanfinity is not responsible for delays or failed deliveries caused by inaccurate information supplied by the customer. However, we will make reasonable efforts to help determine an available solution.

7. Customs, Duties, and Taxes

International shipments may be inspected by customs and may incur import duties, taxes, brokerage fees, or local charges. Unless expressly included at checkout, these charges are the customer’s responsibility and are not collected by Fanfinity.

Customs authorities control clearance times and may request information directly from the recipient. Refusing to pay lawful import charges may result in the parcel being delayed, abandoned, destroyed, or returned.

8. Delayed Shipments

A temporary pause in tracking does not always indicate that a package is lost. International tracking may remain unchanged while a parcel moves between facilities or waits for customs processing.

If your order has not arrived after the expected delivery period, email support@fanfinity.shop with your order number. We will review the tracking information and, when appropriate, contact the carrier or advise you of the next step.

9. Delivered but Not Received

If tracking shows “delivered” but the parcel cannot be found:

1. Check mailboxes, entrances, reception areas, and designated safe locations.
2. Ask household members, neighbors, or building staff whether they accepted it.
3. Allow one additional business day because some carriers mark parcels delivered shortly before final handoff.
4. Contact the local carrier using the tracking number.
5. Contact Fanfinity if the parcel remains missing.

We may request written confirmation or carrier documentation before determining the appropriate resolution.

10. Lost or Damaged Parcels

If tracking suggests that a parcel has been lost, or if the package arrives visibly damaged, contact us promptly. For damaged deliveries, retain the item, internal packaging, external packaging, and shipping label, and send clear photographs.

We will review the circumstances and may arrange a replacement, refund, or another suitable remedy based on the available evidence and applicable consumer law.

11. Refused, Unclaimed, and Undeliverable Orders

An order may be returned if delivery is refused, the address is incomplete, the recipient is unavailable, the parcel is not collected, or required customs charges remain unpaid.

If a parcel is returned, contact us. Refunds or reshipments will be evaluated after the package is received and identified. Additional costs caused by incorrect customer information, refusal, or failure to collect may be deducted where legally permitted.

12. Delivery Restrictions

We cannot guarantee delivery to every PO box, military location, freight-forwarding address, restricted region, hotel, or temporary accommodation. Customers using a forwarding service accept the risks and additional terms associated with that provider.

Our responsibility may end when tracking confirms delivery to the forwarding service or address selected by the customer, subject to applicable law.

13. Order Changes and Cancellations

Contact us as soon as possible if you need to modify or cancel an order. Changes are not guaranteed after processing begins or after the shipping label is issued.

If cancellation is no longer possible, you may request an eligible return after delivery under our Return & Refund Policy.

14. Contact Us

For shipping assistance:

Fanfinity
Email: support@fanfinity.shop
Phone: +1 (716) 498-3000
Website: https://fanfinity.shop
Address: 174 Windermere Rd, Lockport, New York