Contact information
The following contact information is provided for customers, service providers, and other parties who need to communicate with Fanfinity regarding our website, products, orders, or store policies.
Business Contact Details
Store Name: Fanfinity
Website: https://fanfinity.shop
Customer Support Email: support@fanfinity.shop
Telephone: +1 (716) 498-3000
Business Address: 174 Windermere Rd, Lockport, New [Complete Store Address]
Customer Service
For the most efficient assistance, contact us by email at support@fanfinity.shop. Email allows our team to review order records, tracking details, payment references, and photographs accurately.
We aim to respond within 1–2 business days. Response times may be longer during public holidays, promotional periods, or unusually high order volumes.
Information to Include
For questions involving an order, include:
- Your full name
- Order number
- Email used at checkout
- A clear explanation of your request
- Relevant photographs, if an item is damaged, incorrect, or incomplete
Never email your full payment card number, account password, government identification number, or other highly sensitive personal information.
Returns
All returns require prior authorization. Contact support@fanfinity.shop before sending merchandise. The approved return facility may differ from our public business address.
Packages sent without authorization may not be accepted or identified. Please follow the return instructions supplied by our support team.
Formal Notices
Formal notices concerning legal matters, intellectual property, or the operation of Fanfinity.shop may be sent to support@fanfinity.shop with a clear subject line describing the matter.
Please include your name, contact details, the relevant website page or order number, and sufficient information for us to review the request. This section does not create consent to legal service by email where another method is required by law.