Refund policy

At Fanfinity, we want you to feel confident when purchasing our bracelets, charms, keychains, and decorative accessories. If an eligible item does not meet your expectations, you may request a free return or refund within 30 days, subject to the terms below.

1. Return Period

You may request a return within 30 calendar days from the date the order is marked as delivered by the shipping carrier.

To begin a return, email support@fanfinity.shop before the 30-day period expires. Requests submitted after this period may not be accepted unless required by applicable consumer law.

2. Return Eligibility

To qualify for a standard return, the item must generally be:

Unused, unworn, and unaltered
Free from stains, odors, scratches, or damage caused after delivery
Returned with its original components and accessories
Packaged securely to prevent damage during transit
Accompanied by valid proof of purchase

You may carefully inspect an item as you would in a physical store. However, items showing extended wear, misuse, unauthorized repair, careless handling, or accidental damage may not qualify for a full refund.

3. Free Returns

Fanfinity offers free returns for eligible purchases initiated within the 30-day return period. You must contact us and receive return instructions before shipping an item.

When applicable, we may provide a prepaid return label or another approved return arrangement. The available method may depend on the customer’s location, product type, and local carrier services.

Do not return an item to the address displayed on our website unless our support team specifically instructs you to do so. Unauthorized returns, cash-on-delivery parcels, and packages sent to an unapproved location may be rejected or may experience substantial processing delays.

4. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or different from the item ordered, contact us as soon as possible and preferably within seven days of delivery.

Include:

Your order number
A description of the problem
Clear photographs of the item
A photograph of the shipping packaging and label, when relevant

After reviewing the information, we may offer an appropriate solution, including a replacement, refund, or another remedy permitted by applicable law. Please retain the item and packaging until we complete our review.

5. Product Appearance and Minor Variations

Colors may appear differently depending on lighting, photography, screen calibration, and display settings. Bead patterns, marbling, transparency, and decorative details may also vary slightly between individual pieces.

Minor variations that do not affect the normal use of the product are not automatically considered defects. However, eligible unused items may still be returned under our standard 30-day policy.

6. Non-Returnable Items

Unless the item arrived damaged or applicable law requires otherwise, we may be unable to accept:

Items returned after the 30-day period
Items showing signs of wear, misuse, alteration, or customer-caused damage
Products missing essential parts or accessories
Items identified as final sale before purchase
Gift cards or other non-physical products
Unauthorized returns
Items presenting hygiene or safety concerns after use

If a promotion or product listing has special return conditions, those conditions will be disclosed before purchase.

7. How to Request a Return

To request a return:

Email support@fanfinity.shop.
Include your name, order number, reason for return, and photographs when applicable.
Wait for return authorization and instructions.
Package the item securely.
Use the approved return method and retain shipping evidence until your refund is completed.

Submitting a request does not automatically approve the return. We may ask reasonable questions or request photographs to confirm eligibility and determine the correct resolution.

8. Refund Processing

Once an approved return is received and inspected, we will notify you of the outcome. If approved, the refund will be sent to the original payment method.

Please allow approximately 5–10 business days after approval for your bank or payment provider to post the funds. Processing times vary by provider and are outside Fanfinity’s direct control.

Original shipping charges are not deducted because standard worldwide shipping is free. Optional expedited services, duties, taxes, and fees paid to third parties may be non-refundable unless required by law or the return results from our error.

9. Partial Refunds

A partial refund may be considered when an item is returned with diminished value, missing components, or damage not caused by Fanfinity. We will explain any proposed deduction and apply it only where permitted by applicable law.

10. Exchanges

Direct exchanges may not always be available because product inventory can change. If you want another color or design, we may process an eligible return and ask you to place a new order. This avoids delays and allows you to confirm current availability and pricing.

11. Order Cancellations

Contact us immediately if you wish to cancel an order. We cannot guarantee cancellation after processing begins. If the order has already shipped, you may request a return after delivery according to this policy.

12. Refused and Undeliverable Parcels

A parcel may be returned because of an incorrect address, failed delivery attempts, refusal, unpaid import charges, or failure to collect it. Contact us if this occurs. Refund eligibility will be reviewed after the parcel is received and identified.

Additional shipping or handling costs caused by incorrect information or refusal of lawful import charges may be deducted where permitted, except when the delivery failure resulted from our error.

13. Gifts

Refunds are normally returned to the original payment method. If an item was received as a gift, the original purchaser may need to contact us or provide the necessary order details.

14. Chargebacks

Please contact us before opening a payment dispute. We are committed to reviewing legitimate concerns. Initiating a chargeback while an active refund is being processed may delay the resolution because the payment provider will control the transaction.

15. Consumer Rights

This policy does not remove any mandatory consumer rights available in your country or region. If applicable law provides stronger protections, those protections will apply.